Which of the following statements pertaining to heterogeneity is false?
A) It is almost impossible for a service operation to achieve 100 perfect quality on an ongoing basis.
B) Standardization and quality control are difficult to achieve.
C) Customers always prefer customized services over standardized services.
D) Customized services are generally more expensive than standardized services.
E) It is easier to customize services than goods.
Question 2
_________ are salespeople who are constantly involved with either new products, new customers, or both. Their task requires creative selling and the ability to counter the resistance to change that will likely be present in prospective customers.
Fill in the blank(s) with correct word
False killer whales
TrUe....FaLsE
False-color imagery of the Sun, a G-type main-sequence star, the closest to Earth.
Chinese workers on a railway in the far West. “Without them,” Leland Stanford, president of the Cent
Anterosuperior view of false pelvis (pink)
E9-23 Prepare income statements Explain the difference in operating income