Author Question: The empowerment approach in which service employees are trained to manage themselves is called: A) ... (Read 112 times)

mp14 · **on:** Jun 28, 2018

The empowerment approach in which service employees are trained to manage themselves is called:
A) job involvement.
B) suggestion involvement.
C) high involvement.
D) production-line approach.
E) contingency involvement.

Question 2

Retailers use __________ extensively. This occurs when the retailer compares sale prices to regular prices, such as when Best Buy promotes a DVD player as Regularly 99, Now 49.
A) reference pricing
B) EDLP
C) odd pricing
D) value-based pricing
E) sale pricing