Author Question: How does Wegmans consistently breed employees who deliver great CX? a. By conducting extensive ... (Read 82 times)

jjjetplane · **on:** Jun 28, 2018

How does Wegmans consistently breed employees who deliver great CX?
a. By conducting extensive research on CX and summarizing the conclusions at company-wide seminars.
b. By codifying CX best practices in an extensive employee rulebook.
c. By trusting them to do whatever is in their best judgment to make customers happy.
d. By regularly posting inspirational videos on the company YouTube channel.

Question 2

Cluster sampling is limited to situations in which a sampling frame of population units is not readily available.
a. True
b. False
Indicate whether the statement is true or false