Which of the following data collection methods is used by service ...

[maegan_martin]

Which of the following data collection methods is used by service organizations to gain comprehensive feedback from their employees?
 a. Mystery shopping
  b. Employee reports
  c. Survey methods
  d. Critical incident technique
  e. Experimental field testing

Question 2

Almost all franchising agreements are set up for a specified term, generally from
 a. five to twenty years
  b. one to six years
  c. twenty to forty years
  d. ten to thirty years

[Briannahope]

Answer to Question 1

b

Answer to Question 2

A. Most franchise agreements fall within the range of five to twenty years.

[maegan_martin]

YES! Correct, THANKS for helping me on my review

[emsimon14]

Thanks for the timely response, appreciate it