The strength of the bureaucracy lies in its ability to perform ...

[casperchen82]

The strength of the bureaucracy lies in its ability to perform standardized activities in a highly efficient manner.
 
  Indicate whether the statement is true or false

Question 2

Which of the following reactions from employees is preferable as a response to change?
 
  A) silence
  B) apathy
  C) resignation
  D) open discussion
  E) increase in the use of sick time

[sarajane1989]

Answer to Question 1

TRUE
Explanation: The bureaucracy is characterized by highly routine operating tasks achieved through specialization, very formalized rules and regulations, tasks grouped into functional departments, centralized authority, narrow spans of control, and decision making that follows the chain of command. Its primary strength is its ability to perform standardized activities in a highly efficient manner.

Answer to Question 2

D
Explanation: D) Employees who have negative feelings about a change cope by not thinking about it, increasing their use of sick time, and quitting. All these reactions can sap the organization of vital energy when it is most needed. Resistance to change can be positive if it leads to open discussion and debate. These responses are usually preferable to apathy or silence and can indicate that members of the organization are engaged in the process, providing change agents an opportunity to explain the change effort.