Answer to Question 1
C
Explanation: C) The job characteristics model is relatively individualistic in nature as it considers only the relationship between the employee and his or her work and does not consider social aspects. Policies such as job rotation, worker empowerment, and employee participation have positive effects on productivity, at least partially because they encourage more communication and a positive social environment. Some social characteristics that improve job performance include interdependence, social support, and interactions with other people outside work. Social interactions are strongly related to positive moods and give employees more opportunities to clarify their work role and how well they are performing. Social support gives employees greater opportunities to obtain assistance with their work.
Answer to Question 2
D
Explanation: D) Bureaucracies can get by with less talentedand, hence, less costlymiddle- and lower-level managers. Rules and regulations substitute for managerial discretion. Standardized operations and high formalization allow decision making to be centralized. There is little need for innovative and experienced decision makers below the level of senior executives.