The ________ is used when your message is being sent to an individual outside of your organization.
A) Letter
B) Voice-mail message
C) E-mail message
D) None of the above
Question 2
A ________ is a powerful tool for building relationships.
A) E-mail message
B) Business letter
C) Professional voice-mail message
D) Handwritten thank-you note
Question 3
Documentation should:
A) Be kept in a secure, private location
B) Should be handwritten
C) Should be shared only with your attorney
D) None of the above
Question 4
The four primary types of business correspondence include all the following EXCEPT:
A) Internal memo
B) Personal e-mail message
C) Business letter
D) All of the above
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