John Smith, one of three managers at BSG Labs, drafted a policy ...

[Pineappleeh]

John Smith, one of three managers at BSG Labs, drafted a policy that would allow his depart-ment to do more testing in his lab. This policy included the times for regular collection as well as a new process for emergency laboratory testing.
 
  The policy and procedures were never followed. The reason was that: a. The policy was too lengthy and inundated readers with too much detail.
  b. The policy made decisions for other de-partments in the company.
  c. The staff did not believe that the new pol-icy would be effective.
  d. Testing should not be done in the lab.

Question 2

A type of process or structure whose application reduces the probability of adverse events resulting from exposure to the health care system across a range of conditions or procedures is:
 
  a. risk adjustment.
  b. a sentinel event.
  c. a patient safety practice.
  d. a performance measure.

[daiying98]

Answer to Question 1

B
Two primary criteria make for effective decisions. First, the decision must be of a high quality; that is, it achieves the predefined goals, objectives, and outcomes. Second, those who are respon-sible for its implementation must accept the decision. Higher-quality decisions are more likely to result if groups are involved in the decision-making and problem-solving process. Taking own-ership of the process and outcome provides a smoother transition in changes.

Answer to Question 2

C
A patient safety practice is a type of process or structure whose application reduces the proba-bility of adverse events resulting from exposure to the health care system across a range of con-ditions or procedures (Shojania et al., 2001, p. 29).

[Pineappleeh]

Excellent

[amandanbreshears]

TYSM