Which strategy would efficiently manage time spent on the ...

[@Brianna17]

Which strategy would efficiently manage time spent on the telephone?
 
  1. Answer the phone, Hello, how are you?
  2. Use voice mail to screen all calls.
  3. Use e-mail for potentially troublesome issues.
  4. Set a specific block of time to address issues.

Question 2

A nurse manager is leading an education session regarding disaster triage for emergency department nurses. Which statement should the manager include in this instruction?
 
  1. Follow your current triage system.
  2. Your triage system will be reversed during a disaster.
  3. Triage is not necessary during disasters.
  4. Your triage system will basically be first-come, first-served.

[amcvicar]

Answer to Question 1

4
Explanation: 1. The nurse manager should set time aside to handle routine phone calls and return calls.
Answering the phone with Hello, how are you is incorrect because it encourages socializing
and small talk. Using voice mail to screen calls is incorrect because there are situations in
which issues must be dealt with immediately and face-to-face. Using e-mail is incorrect
because troublesome issues should be addressed face-to-face.

Answer to Question 2

2
Rationale 1: Triage in a disaster is vastly different than normal triage.
Rationale 2: Triage is reversed during a disaster. The least injured clients are seen first.
Rationale 3: Triage is essential during disasters.
Rationale 4: Triage follows a designated plan and is not first-come, first-served.
Global Rationale: