Healthcare institutions are frequently the site of conflict. ...

[EY67]

Healthcare institutions are frequently the site of conflict. Which of the following situations exemplifies interpersonal conflict?
 
  A) A nurse is undecided whether to pursue a management position or to continue providing
  bedside care.
  B) A recent graduate and a more experienced nurse disagree on the thoroughness of the recent
  graduate's assessments.
  C) A cohort of experienced nurses have concerns about the way that younger nurses dress and
  present themselves.
  D) The nurses on a unit are having difficulty getting physicians to return pages.

Question 2

Alex is a nurse who has been taken aside by a colleague and the colleague has described another nurse as a backstabber and battleaxe. The colleague has gone on to give Alex details of ongoing conflict between the colleague and this nurse.
 
  Which conflict management technique should Alex apply in this situation?
 
  A) Withdrawing from conflict
  B) Accommodating the conflict
  C) Negotiating
  D) Collaborating

[fraziera112]

Answer to Question 1

Ans: B
Interpersonal conflict occurs between or among individuals. This is where
differences in values, ideas, perceptions, and goals play an important role. Intrapersonal conflict
occurs within one's self in circumstances in which a choice must be made between two
alternatives. Intergroup conflict exists between defined groups of individuals, such as recent
nursing graduates, experienced nurses or physicians.

Answer to Question 2

Ans: A
The strategy of avoiding or withdrawing from the conflict is employed when you
choose not to address the issue at hand. There are many times when this approach is
appropriate. This includes situations in which the conflict clearly is not your problem or when
there is little or nothing that you can do about it. This is the case when a conflict is limited to
two other individuals and does not involve patient safety. Accommodating, negotiating, and
collaborating are likely not appropriate responses by the nurse to this interpersonal conflict.