Author Question: Which of the following is typically NOT found in a job description? A) the working conditions of ... (Read 21 times)

vicky · **on:** Aug 2, 2018

Which of the following is typically NOT found in a job description?

A) the working conditions of the job

B) qualifications needed to perform the job

C) title of the position

D) pay rate for the position

Question 2

List the steps to develop an effective guest feedback program.

What will be an ideal response?

janeli1 · **Reply #1 on:** Aug 2, 2018

Answer to Question 1

D

Answer to Question 2

To develop an effective guest feedback program, managers must first determine the type of feedback wanted. This can include feedback related to issues such cleanliness, food quality, and service quality. Next, managers determine the method(s) of information collection they will use. These can include printed comments cards and guest surveys as well as feedback collected via Internet-based collection tools. Managers then develop a measuring system such as a ranking, symbol, or descriptive term that is easy for customers to understand and use, and easy for managers to analyze. Finally, managers must design and produce the tools they will use to collect customer feedback.