Answer to Question 1
Shared commitment
Shared leadership
Shared management
Kitchen team members:
are committed to the aims and purposes of the team.
are willing to devote personal energy to building the team and supporting their
fellow members.
feel they belong and represent the kitchen team even when they work outside
the team's boundaries.
Describe the elements of a kitchen team environment that are conducive to
great
guest service.
Climate that encourages people to feel relaxed
Answer to Question 2
Self-interestthe individual believes he or she will gain a personal advantage
by being a member of the kitchen team.
Belief in a visionthe person believes he or she is helping a greater vision
come to fruition.
Belief in the leaderthe person feels loyalty to the leader of the team.
Common valuesthe person shares the team's set of basic beliefs about what
is said and what is not important.
Mutual supportthe person feels a sense of comradeship with his or her
kitchen teammates.
Sense of dutythe person is committed because he or she believes that this is
part of the price to be paid for being on the team.
Demanding tasksthe person is committed because he or she wants to
achieve goals or a standard of accomplishment that requires the assistance of
others.
Feeling of accomplishmentthe person is committed to the team because,
working together, the members participate in a shared celebration of success.
Structured socializationnew people are welcomed and are made to feel part
of the team.
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