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Author Question: To write an effective, calming bad-news message to an unhappy customer, you may need to include a ... (Read 46 times)

karlynnae

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To write an effective, calming bad-news message to an unhappy customer, you may need to include a misleading statement or slightly deceptive claim.
  Indicate whether the statement is true or false

Question 2

In using the indirect strategy to communicate bad news, you should avoid mentioning the bad news.
  Indicate whether the statement is true or false



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bookworm410

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Answer to Question 1

False

Answer to Question 2

False




karlynnae

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Reply 2 on: Jun 23, 2018
Excellent


Sarahjh

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Reply 3 on: Yesterday
Great answer, keep it coming :)

 

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