Answer to Question 1
Answer: B
Explanation: B) Clarity is the quality of being unambiguous and easy to understand. Clear communication has only one possible meaning. In addition, it uses simple words in well-constructed sentences and well-organized paragraphs.
Answer to Question 2
Answer: A
Explanation: A) Professionalism is expressed by your actions, your attire, your wording in an email, your body language during a meeting, your tone of voice on the telephone, and your attention to correct grammar and proofreading.