Author Question: When you must deliver bad news in the workplace, remember that A) you should de-emphasize the ... (Read 74 times)

Kikoku · **on:** Jun 23, 2018

When you must deliver bad news in the workplace, remember that

A) you should de-emphasize the news at all costs.
B) your feelings, as well as the feelings of anyone who receives the message, are irrelevant.
C) delaying, downplaying, or distorting the news may be unethical or illegal.
D) internal and external audiences will react to the news in the same way.
E) it is often easiest for the receiver if the news is delayed.

Question 2

When you must deliver negative messages in the workplace, strive to maintain high standards of ethics and etiquette because

A) laws and regulations dictate content and delivery of many business messages.
B) negative messages have minimal impact on the lives of those who receive them.
C) negative messages limit emotional content for both senders and receivers.
D) it is easy to determine the emotional state of the receiver.
E) there are no laws to regulate negative messages, so the writer must establish their own level of ethics.

annierak · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: C
Explanation: C) The challenge of sending and receiving negative messages can tempt one to delay, downplay, or distort the bad news. However, doing so may be unethical or illegal.

Answer to Question 2

Answer: A
Explanation: A) Ethics and etiquette are important when delivering negative news for three reasons. First, laws and regulations apply to business messages with potentially negative content. Second, negative news can affect the lives of those who receive it. Third, negative messages will stir the emotions of senders and receivers.