A complete and accurate medical record provides legal protection for:
A) patients
B) physicians
C) both patients and physicians
D) neither patients nor physicians
Question 2
One way to ease fears and maintain good rapport with patients is to communicate clearly what is expected from patients of the practice as well as what patients can expect from the office staff. Why would explaining payment options and billing procedures be an important part of communications?
A) to help avoid misunderstanding regarding financial matters
B) to collect the fees up front
C) to send the account to a collections agency
D) none of the above
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