Avoidance, displacement, projection, and rationalization are ...

[mmm]

Avoidance, displacement, projection, and rationalization are examples of
 A) verbal communication.
  B) self-actualization.
  C) defense mechanisms.
  D) active listening.

Question 2

Which of the following is often used to save time in creating a document by including basic headings and a pre-set format?
 A) Duplicate
  B) Form letter
  C) Template
  D) Outline

[scikid]

Answer to Question 1

C

Answer to Question 2

C