The first step in establishing formal controls involves ...

[crazycityslicker]

The first step in establishing formal controls involves establishing ___________________ ______.
 Fill in the blank(s) with correct word

Question 2

Consumers who are particularly susceptible to the normative influences of the reference group conducting a boycott are more likely to participate than those who are less susceptible.
 
 Indicate whether the statement is true or false

[Mollythedog]

Answer to Question 1

Performance standards

Answer to Question 2

True