_____ include the direct, out-of-pocket costs of measuring ...

[BRWH]

_____ include the direct, out-of-pocket costs of measuring quality, specifically checking for possible defects.
 a. Six Sigma costs
 b. Internal failure costs
 c. Appraisal costs
 d. External failure costs
 e. Prevention costs

Question 2

Overall corporate strategy is provided in this format from headquarters but subsidiaries are free to implement it within the range established in consultation between headquarters and the subsidiaries.
 a. Coordinated decentralization
  b. Decentralization
  c. Coordinated centralization
  d. Centralization

[cloudre37]

Answer to Question 1

c

Answer to Question 2

A