Author Question: Lashonna has gone to Benny's for breakfast many times. She knows that when you walk in, you should ... (Read 173 times)

corkyiscool3328 · **on:** Jun 19, 2018

Lashonna has gone to Benny's for breakfast many times. She knows that when you walk in, you should wait to be seated, and that once you are seated, the server will bring you menus and later come back to take your order. Lashonna has a(n) ____ that helps her know what she should do when she goes to eat at Benny's.

a. schema
b. mental model
c. script
d. image

Question 2

Homer and Marge go to the Hummer dealership to buy a new H2. When they walk in, none of the salespersons approach them because Homer and Marge's appearance doesn't match that of people they thinkcan afford to buy an H2. The salespeople are relying on their ____ of Hummer buyer.

a. cognitive map
b. formal concept
c. schema
d. script