List eight techniques for courteous use of the ...

[jho37]

List eight techniques for courteous use of the telephone.

Question 2

Elbow dislocations most frequently result from
 a. falling on an outstretched arm. c. direct blows.
  b. severe twisting of the arm. d. A and B.

[fdliggud]

Answer to Question 1

(1) Prepare yourself in advance by knowing what questions you want to ask and what information you want to provide before you dial the number. (2) Speak clearly and maintain a positive frame of mind. (3) Speak at a moderate volume. (4) Introduce yourself and ask to please speak with the appropriate person. (5) Always thank the person answering the phone for transferring your call, taking a message, or providing information. (6) Ask if you may follow up the telephone call by presenting the company or client with your resume and/or filling out an employment application. (7) Always thank the listener for his or her time. ( When receiving telephone calls, always answer in a courteous and professional tone.

Answer to Question 2

D

[jho37]

TYSM

[ghepp]

Excellent