Answer to Question 1
C
Explanation: C) The two major forms of employee involvement are participative management and representative participation.
Answer to Question 2
A model called affective events theory (AET) demonstrates that employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction. The theory begins by recognizing that emotions are a response to an event in the work environment. This environment creates work events that can be hassles, uplifting events, or both. These work events trigger positive or negative emotional reactions, to which employees' personalities and moods predispose them to respond with greater or lesser intensity. People who score low on emotional stability are more likely to react strongly to negative events. People's emotional response to a given event can change depending on mood. Finally, emotions influence a number of performance and satisfaction variables, such as organizational citizenship behavior, organizational commitment, level of effort, intention to quit, and workplace deviance.
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