Research shows that when it comes to listening:
A) most people are aware of how other people perceive their listening skills.
B) most managers rate their listening skills as poor.
C) it is a significant tool that can lead to rapid advancement in organizations.
D) people listen more closely to upward communication than they do to downward communication.
Question 2
In the HURIER model for active listening, if you do not immediately pass judgment on the message being sent, you are practicing:
A) hearing.
B) evaluating.
C) interpreting.
D) remembering.
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