Canada uses data from the __________ to rank itself against other ...

[shenderson6]

Canada uses data from the __________ to rank itself against other countries to determine its effectiveness in the delivery of health care.
 
  a. OECD
  b. OCDE
  c. ODEC
  d. OCED

Question 2

At times, nurses must work with difficult or destructive people. Some specific strategies for coping with difficult behaviors are listed below. Which is not necessarily correct?
 
  a. Criticizer: Don't argue; ask for input and practice active listening.
  b. Detailer: Engage in communication, and ask direct questions.
  c. Controller: Keep focused on the task, and note any inconsistencies in the controller's conversations.
  d. Pleaser: Let pleasers know that their com-ments are safe from attack and their opinions and input are valued.

[hugthug12]

Answer to Question 1

a

a. Correct: OECD stands for the Organization for Economic Co-operation and Development.
b. Incorrect: OECD stands for the Organization for Economic Co-operation and Development.
c. Incorrect: OECD stands for the Organization for Economic Co-operation and Development.
d. Incorrect: OECD stands for the Organization for Economic Co-operation and Development.

Answer to Question 2

B
Destructive or difficult behaviors can impair communication and effective quality patient care. Five key behaviors have been identified as being destructive or difficult to deal with. Some coping strategies that nurses can use when working with these types of behaviors are: 1) Criticizer: don't argue, ask for input, and practice active listening; 2) Detailer: allow the detailer to give details at certain points in a group; 3) Controller: keep focused on the task, and note any inconsistencies in the controller's conversations; 4) Pleaser: let pleasers know that their comments are safe from attack and their opinions and input are valued; and 5) Passive people: engage in communication and ask direct questions.