Author Question: The process of managing outcomes includes five steps. List the five steps below in the correct ... (Read 74 times)

rlane42 · **on:** Jul 7, 2018

The process of managing outcomes includes five steps. List the five steps below in the correct order.

a. Variances are investigated.
b. Data are collected about outcomes.
c. Trends are identified from data analysis.
d. Changes are implemented and reevaluated.
e. Appropriate service delivery changes are determined.

Question 2

The staff members in a local Emergency Department are experiencing stress and burnout as the result of excessive overtime. The staff decides to unionize to negotiate for better working condi-tions.

The increase in unionization within health care may be attributed to the: a. Movement from being blue-collar work-ers to being knowledge workers.
b. Excess profits in health care.
c. Level of risk that exists for health care.
d. Number of people who are involved in health care.

lindahyatt42 · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

B, C, A, E, D
In managing outcomes, the information derived from measuring client outcomes is collected, trends are identified, variances are examined, and appropriate care needs are determined to im-prove care to an individual, group, or population.

Answer to Question 2

D
As technology replaces unskilled workers, fewer workers are available for trade-union organizing, which has led to declines in union memberships. Nurses represent a large pool of workers who may be available for union organizing in the face of the declining pool available elsewhere.