The nurse works in a clinic in a homeless shelter that provides ...

[cmoore54]

The nurse works in a clinic in a homeless shelter that provides crisis housing for homeless families. The nurse greets a new resident who is obviously pregnant and asks when the baby is due. The client responds,
 
  I don't know the exact due date. I haven't been to the doctor because I don't have insurance. The nurse and client continue to talk about the pregnancy. The nurse is able to use this informal contact to assess and identify services that are relevant to this family. This is an example of
  A) case management.
  B) referral.
  C) case finding.
  D) follow-up.

Question 2

Movement from one health care provider to another creates stress for clients and families. Apprehension may be lessened by
 
  A) reassuring the client that everything will be OK.
  B) ignoring the client's anxiety since it is common knowledge that transferring between settings is stressful.
  C) establishing rapport and indicating sincere concern.
  D) explaining procedures only to the client because he is the recipient of care.

[guyanai]

Answer to Question 1

C

Answer to Question 2

C

[cmoore54]

Excellent

[alexanderhamilton]

TYSM