Concept mapping is a nonlinear means used to collect data, ...

[j.rubin]

Concept mapping is a nonlinear means used to collect data, interpret, plan, analyze, and evaluate client care.
 
  Indicate whether the statement is true or false

Question 2

In reference to quality control of health care organizations, quality is defined as
 
  a. performing procedures correctly
  b. meeting the requirements of accrediting agencies
  c. meeting or exceeding requirements of the customer
  d. maintaining a good safety record

[Chelseyj.hasty]

Answer to Question 1

T

Answer to Question 2

C
Quality improvement is customer-focused. Patients are not the only customers. All customers, internal and external, should be treated with respect and dignity.

[j.rubin]

Thanks for the timely response, appreciate it

[upturnedfurball]

YES! Correct, THANKS for helping me on my review