Author Question: If you are unavoidably late for an appointment, you should _____. a. immediately start work ... (Read 12 times)

ashley · **on:** Jul 24, 2018

If you are unavoidably late for an appointment, you should _____.

a. immediately start work without talking to the customer
b. apologize to the customer for your tardiness
c. blame your tardiness on the company dispatcher
d. ignore the fact that you are late and hope the customer does the same

Question 2

Showing empathy with a customer means that you are _____.

a. establishing good communication
b. putting yourself in their shoes
c. listening carefully to what they say
d. getting them to approve of you