Answer to Question 1
Standardized drink recipes provide consistency for customers because each drink served will look and taste the same and will consistently provide the same value to customers. Standardized recipes also allow managers to know their product costs in advance. A format for standardized drink recipes should be developed to indicate all information necessary to prepare a drink including ingredients, quantity of ingredients, preparation methods, garnish if any, and glassware to be used.
Answer to Question 2
Typical conflicts occur because of personality clashes or disagreements about work situations. Procedures to resolve conflicts involve identifying the conflict and all persons involved, along with their feelings about the situation. Then managers should determine facts, develop a resolution that meets the needs of all parties, and communicate and document the resolution, following up as necessary.
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