Writing with the you approach: a. is not necessary for most ...

[NClaborn]

Writing with the you approach:
 a. is not necessary for most messages.
 b. means keeping the reader's needs and interests in mind.
  c. will make the message more appealing to the reader.
 d. Both B and C

Question 2

Cross-references should be prepared for personal names when the names are
 a. unusual names, hyphenated surnames, alternate names, or similar names.
  b. unusual names, hyphenated surnames, or long names.
 c. usual names, hyphenated surnames, alternate names, or similar names.
  d. All of the above

[Anna]

Answer to Question 1

d

Answer to Question 2

a

[NClaborn]

YES! Correct, THANKS for helping me on my review

[anyusername12131]

Thanks for the timely response, appreciate it