When a caller must wait, the assistant is expected to
a. converse with the caller until the time of the appointment.
b. ignore the caller and continue with your work.
c. invite the visitor to have a seat, make them feel at ease, then continue to work.
d. none of the above.
Question 2
When hosting international visitors you should
a. learn a few words and phrases in the visitor's language.
b. locate the client's nearest consulate's office.
c. research cultural attitudes about time.
d. all of the above.
Helping maintain accurate patient records is a critical part of the medical assistant's work.
Empathy draws a more positive response from the patient because it is based on the willingness of th
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