This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: What do we mean by "once-and-done" service? Why is employee "ownership" of the problem necessary for ... (Read 1408 times)

jerry coleman

  • Hero Member
  • *****
  • Posts: 570
on: Mar 30, 2020

Question 1

Hospitality industry scholars cited in the chapter describe three possible strategies for mitigating the unpleasant nature of having to wait. What are these? Give an example of the use of each.

Question 2

What do we mean by "once-and-done" service? Why is employee "ownership" of the problem necessary for this to succeed? What company is identified as an example of this in the chapter?
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by jerry coleman on Mar 30, 2020

tanna.moeller

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


ieeduckie

  • Newbie
  • *
  • Posts: 1
Reply #2 on: Nov 27, 2022
Thank you


« previous next »
 

Did you know?

Cutaneous mucormycosis is a rare fungal infection that has been fatal in at least 29% of cases, and in as many as 83% of cases, depending on the patient's health prior to infection. It has occurred often after natural disasters such as tornados, and early treatment is essential.

Did you know?

Normal urine is sterile. It contains fluids, salts, and waste products. It is free of bacteria, viruses, and fungi.

Did you know?

Drying your hands with a paper towel will reduce the bacterial count on your hands by 45–60%.

Did you know?

The use of salicylates dates back 2,500 years to Hippocrates's recommendation of willow bark (from which a salicylate is derived) as an aid to the pains of childbirth. However, overdosage of salicylates can harm body fluids, electrolytes, the CNS, the GI tract, the ears, the lungs, the blood, the liver, and the kidneys and cause coma or death.

Did you know?

Many medications that are used to treat infertility are injected subcutaneously. This is easy to do using the anterior abdomen as the site of injection but avoiding the area directly around the belly button.

Chéri Samba, Problème d'eau. Où trouver l'eau? (The Water Problem. Where to Find ... Chéri Samba, Problème d'eau. Où trouver l'eau? (The Water Problem. Where to Find ...
Example of an employee performance evaluation form Cont Example of an employee performance evaluation form Cont
Identification of the numbers in the Word Problem Identification of the numbers in the Word Problem
Problem Problem
Problem Problem
Problem Problem
Video: Multiple Sclerosis Animation

For a complete list of videos, visit our video library