Research indicates that business managers A) place higher ...

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Research indicates that business managers
 
  A) place higher emphasis on personal values rather than social values.
  B) place higher emphasis on social values rather than personal values.
  C) place higher emphasis on instrumental values rather than terminal values.
  D) differ in the emphasis placed on social values according to gender.

Question 2

Javier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed, Guess what, Javier? I got the deal ... I got the big contract ... we finally closed the sale with that giant computer company.
 
  I am so excited. Javier responded in a soft voice, That's nice. Which emotional intelligence ability does Javier most likely need to develop?
  A) Ability to diagnose and recognize your own emotions
  B) Ability to control your emotions
  C) Ability to recognize and diagnose emotions displayed by others
  D) Ability to respond appropriately to others' emotional cues

[fauacakatahaias]

Answer to Question 1

Answer: A
Explanation: A) Correct. However, this tendency is not always beneficial. A better balance of personal and social values may increase managerial and organizational performance.
B) Incorrect. Business managers place a higher emphasis on personal values that social ones.
C) Incorrect. The research cited in the text does not discuss potential differences in emphasis on instrumental and terminal values. On the other hand, business managers do place a higher emphasis on personal values that social ones.
D) Incorrect. The research cited in the text states that there are no differences in emphasis on social values based on gender. On the other hand, business managers do place a higher emphasis on personal values that social ones.

Answer to Question 2

Answer: D
Explanation: A) Incorrect. Though Javier may have problems with self-diagnosis, the passage contains no suggestion that Javier is misdiagnosing his own emotional state. Rather, in spite of the fact that Hartman was clearly excited, Javier responded quietly and without emotion.
B) Incorrect. Javier's muted response indicates that he is in control of his emotions. The problem is that he did not respond appropriately to Hartman's level of excitement.
C) Incorrect. Though a tempting answer, the passage does not indicate that Javier misdiagnosed Hartman's emotional state. In fact, that is unlikely, because Hartman clearly stated his excitement. The problem is more likely that Javier recognized Hartman's excitement but did not respond appropriately.
D) Correct. It appears that Javier recognized Hartman's excitement but did not respond appropriately.