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Tourism: The Business of Hospitality and Travel ¦ Cook, Hsu, Taylor ¦ 6th Edition
Question List for "Tourism: The Business of Hospitality and Travel"
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Which of the following is NOT a value-added function provided by intermediaries?
Started by
humphriesbr@me.com
27
Aug 2, 2019
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When Thomas Cook organized the first group tour, he was serving as a(n) ________.
Started by
pepyto
69
Aug 2, 2019
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Mistakes are inevitable in tourism businesses.
Started by
wrbasek0
132
Aug 2, 2019
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Breaks in the script are always a negative experience for the customer.
Started by
ec501234
55
Aug 2, 2019
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Globalization has caused the need for diversity training and education to decrease.
Started by
jCorn1234
90
Aug 2, 2019
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Flight attendants are considered the first "ambassador" of a city.
Started by
jeatrice
89
Aug 2, 2019
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First class airfares can be five times as expensive as coach tickets.
Started by
sabina
46
Aug 2, 2019
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A customer is more likely to return to a property if the product is mediocre but they have great ...
Started by
nelaaney
168
Aug 2, 2019
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Labor costs are considerable in many service organizations and can exceed 70% of operating costs.
Started by
abc
42
Aug 2, 2019
Other
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People are more consistent than machines.
Started by
jjjetplane
99
Aug 2, 2019
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