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Tourism: The Business of Hospitality and Travel ¦ Cook, Hsu, Taylor ¦ 6th Edition
Question List for "Tourism: The Business of Hospitality and Travel"
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Recognizing individual efforts that lead to team success promotes employee involvement and commitment.
Started by
BrownTown3
22
Aug 2, 2019
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Human resource departments are also called human capital departments.
Started by
armygirl
42
Aug 2, 2019
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Assurance refers to employees' willingness to help customers and their promptness in providing service.
Started by
acc299
36
Aug 2, 2019
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Interactions between service employees and customers are called service encounters.
Started by
tiffannnnyyyyyy
51
Aug 2, 2019
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Quality in services can be specifically defined and measured.
Started by
jilianpiloj
68
Aug 2, 2019
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The customer's level of satisfaction is influenced by the comparison of expected quality to actual ...
Started by
jace
36
Aug 2, 2019
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Research shows that positive breaks from service scripts lead to highly memorable and highly ...
Started by
oliviahorn72
32
Aug 2, 2019
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Turnover decreases when employees are able to make decisions without constantly checking with a supervisor.
Started by
ashley
44
Aug 2, 2019
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Employees who are trained to follow policies strictly may find it difficult to empathize with ...
Started by
londonang
38
Aug 2, 2019
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Learning organizations are dedicated to continuous improvement and organizational effectiveness.
Started by
Arii_bell
41
Aug 2, 2019
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