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Tourism: The Business of Hospitality and Travel ¦ Cook, Hsu, Taylor ¦ 6th Edition
Question List for "Tourism: The Business of Hospitality and Travel"
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Other
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Empathy describes the faith we have in service personnel to perform their tasks as trained.
Started by
jrubin
89
Aug 2, 2019
Other
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Reliability is the warm, fuzzy piece of service quality.
Started by
colton
19
Aug 2, 2019
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Surveys have shown that customers will return if the food is mediocre but the service is great.
Started by
notis
26
Aug 2, 2019
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When customers perceive a company's product as superior in quality, they are willing to pay higher prices.
Started by
Bernana
85
Aug 2, 2019
Other
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Quality assurance does not depend on the services provided by each one of the multiple tourism suppliers.
Started by
NguyenJ
38
Aug 2, 2019
Other
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Tourism services perish or lose their value with the passage of time.
Started by
SO00
66
Aug 2, 2019
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Quality is only subjective in nature.
Started by
D2AR0N
71
Aug 2, 2019
Other
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Facilitating goods are tangible items that support or accompany the service being provided.
Started by
futuristic
24
Aug 2, 2019
Other
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When a water park host suggest you might need to reapply your sunscreen he is providing service is ...
Started by
cagreen833
509
Aug 2, 2019
Other
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All of the following are areas that align with the concept of theater in which customers judge their ...
Started by
Mr3Hunna
82
Aug 2, 2019
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