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Tourism: The Business of Hospitality and Travel ¦ Cook, Hsu, Taylor ¦ 6th Edition
Question List for "Tourism: The Business of Hospitality and Travel"
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Other
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The acronym TIPS stands for ________.
Started by
tnt_battle
43
Aug 2, 2019
Other
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Which of the following is NOT a common negative break in service supported by research findings?
Started by
Melani1276
213
Aug 2, 2019
Other
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"Turning the guest's frown upside down" is called ________.
Started by
geodog55
270
Aug 2, 2019
Other
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Which of the following would NOT be considered one of the management methods that ensures ...
Started by
debasdf
56
Aug 2, 2019
Other
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Which of the following is NOT a benefit of providing high-quality services?
Started by
eruditmonkey@yahoo.com
88
Aug 2, 2019
Other
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In the tourism industry, which of the following words is inseparable with the word "quality"?
Started by
casperchen82
111
Aug 2, 2019
Other
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Which of the following options is NOT a part of the Service Quality Model?
Started by
Marty
84
Aug 2, 2019
Other
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When you need help remembering the problem-solving steps, just LAUGH, which means ________.
Started by
shofmannx20
80
Aug 2, 2019
Other
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All of the following management methods are used to ensure high-quality service EXCEPT ________.
Started by
Tazate
93
Aug 2, 2019
Other
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A learning organization could be described by all of the following statements EXCEPT ________.
Started by
Brittanyd9008
58
Aug 2, 2019
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