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Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Question List for "Customer Service: Career Success Through Customer Loyalty"
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Last post
Business
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Why do people hesitate to ask for clarification when a customer is unclear?
Started by
tatyanajohnson
527
Mar 30, 2020
Business
»
Describe four positive steps to better listening discussed in the chapter.
Started by
theo
67
Mar 30, 2020
Business
»
Generally people appreciate being called by name although not always by their first name.
Started by
ap345
44
Mar 30, 2020
Business
»
The "L" in the acronym LIFE stands for:
Started by
tuffie
51
Mar 30, 2020
Business
»
Describe three examples of "verbal disciplining" your self-talk.
Started by
NguyenJ
83
Mar 30, 2020
Business
»
The lack of effective listening may be the most common human communication problem and can ...
Started by
ec501234
74
Mar 30, 2020
Business
»
Applying principles of good service will make you feel better about your life and yourself even if ...
Started by
Sufayan.ah
44
Mar 30, 2020
Business
»
In the SIER hierarchy of active listening, the letters stand for:
Started by
cookcarl
103
Mar 30, 2020
Business
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Examples of "internal noise" which can affect our ability to listen well include:
Started by
NClaborn
92
Mar 30, 2020
Business
»
Some employees need to actually practice smiling like an actor might.
Started by
Capo
79
Mar 30, 2020
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