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Marketing for Hospitality and Tourism ¦ Kotler, Bowen, Makens ¦ 7th Edition
Question List for "Marketing for Hospitality and Tourism"
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Views
Last post
Marketing
»
Good employees do not mind dealing with dissatisfied customers.
Started by
meagbuch
77
Mar 24, 2019
Marketing
»
There is no relationship between guest satisfaction levels and employee turnover levels.
Started by
Mr.Thesaxman
135
Mar 24, 2019
Marketing
»
Fortunately, good service encounters receive more attention than bad ones.
Started by
ghost!
45
Mar 24, 2019
Marketing
»
In the hospitality industry, most marketing activity is carried out by employees within the ...
Started by
yoroshambo
102
Mar 24, 2019
Marketing
»
When a company has a service culture, the organizational chart is ________.
Started by
daltonest1984
115
Mar 24, 2019
Marketing
»
An advantage of a strong culture is that it prepares employees to handle ________ transactions.
Started by
vicky
65
Mar 24, 2019
Marketing
»
Service organizations need to hire for ________ and train for ________.
Started by
HudsonKB16
535
Mar 24, 2019
Marketing
»
Limited service restaurants have an employee turnover rate of ________ percent for hourly employees.
Started by
dollx
77
Mar 24, 2019
Marketing
»
Full service restaurants have an employee turnover rate of ________ percent for hourly employees.
Started by
karlynnae
89
Mar 24, 2019
Marketing
»
The most effective way of communicating with customers is through ________.
Started by
sdfghj
96
Mar 24, 2019
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