Management

Gaps between actual and desired performance are termed:

Started by jc611

Performance measures such as average response times, repair times, and percent defective are referred to as:

Started by fasfsadfdsfa

If a process under analysis is extensive and cuts across several departmental lines, a(n):

Started by Kikoku

The resources that management assigns to improving or reengineering the process should:

Started by kwoodring

An examination of strategic issues such as possible gaps between a process's competitive priorities ...

Started by CBme

The step in process analysis that immediately follows the performance evaluation phase is the:

Started by jCorn1234

The step in process analysis that immediately follows the process documentation phase is the:

Started by jhjkgdfhk

The step in process analysis that immediately follows the scope definition phase is the:

Started by CORALGRILL2014

A voluntary system by which employees submit their ideas on process improvements is called:

Started by khang

A voluntary system by which employees submit their ideas on process improvements is used in the:

Started by nramada

A great job of flowcharting and benchmarking a process is of only academic interest if the proposed ...

Started by Arii_bell

Benchmarking is a continuous, systematic procedure that measures a firm's products, services, and ...

Started by Kthamas

The bursar's office at a large state school sends a team to the bookstore on campus to see how they ...

Started by lracut11

The only people who can provide input to a brainstorming session are members of the design team.

Started by tiffannnnyyyyyy

A group of people who are knowledgeable about the process and its disconnects meets to propose ideas ...

Started by rmenurse

Simulation is an act of reproducing the behavior of a process using a model that describes each step ...

Started by vinney12

A fishbone diagram identifies which category is the most frequently observed out of all the ...

Started by jon_i

A scatter diagram is a graphical technique that shows whether two variables may be related.

Started by biggirl4568

The general principle that 80% of a company's revenue is generated by 20% of its customers is known ...

Started by ETearle

A histogram is a summarization of data measured on a yes-or-no basis.

Started by lbcchick

Process charts trace the flow of information, customers, employees, equipment, or materials through a process.

Started by vHAUNG6011

A service blueprint is a flow chart of a service process that shows which of its steps have high ...

Started by daltonest1984

A diamond represents a yes/no decision in a flow chart.

Started by naturalchemist

Flow charts are effective for documenting and evaluating processes.

Started by kwoodring

Once a process is identified, defined, evaluated, and redesigned, the benefits of the process ...

Started by darbym82