Author Question: The analogy that explains why it is important to allow the customer to vent and tell their story ... (Read 72 times)

burton19126 · **on:** Jun 23, 2018

The analogy that explains why it is important to allow the customer to vent and tell their story before you do anything else is called _______.

A) Letting off steam B) The plate C) The bucket D) Letting it all out

Question 2

All of the following are benefits of expanding the size of your shop EXCEPT _________.

A) Increases the overhead of the shop
B) Increases the number of technicians you can have in the shop
C) Gives the shop room to expand into as business increases
D) Increases the available labor hours you can sell