Aftermarket flat rate manuals _______.
A) Are not as accurate as the factory manuals
B) Have many labor times that are lower than those in factory manuals
C) Do not take into account extra time for older vehicles with worn parts
D) Are developed based on direct surveys of industry shops
Question 2
To have an effective interaction we must step back and assess the other person's position and we would_______.
A) Show sympathy
B) Show empathy
C) Show understanding
D) All of the above
E) All of the above except A
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