Some organizational issues are hard to measure strictly in dollars or cents. In those types of situations the best tool to evaluate the decision would be ________.
A) ROI B) Risk versus reward
C) Franklin decision model D) All of the above
Question 2
If a company did not actively seek out the information to obtain how the customer perceives her/his service is satisfactory or not, the company's managers would be managing using the _____________ method.
A) Just knows B) Best guess C) CSI D) All of the above
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