Author Question: Which of the following are essential to all service shops? A) Repair stalls B) Customer write-up ... (Read 120 times)

geodog55 · **on:** Jun 23, 2018

Which of the following are essential to all service shops?

A) Repair stalls
B) Customer write-up area
C) Parts department
D) A and B only
E) A and C only

Question 2

The items that are included in PONC as part of the formula for Cost of Quality include which items listed below?

A) Loss of sales
B) Additional parts cost
C) Cost to pick up vehicle and/or additional parts
D) All of the above
E) All of the above except A