Although businesses may find complaints about their products and ...

[karlynnae]

Although businesses may find complaints about their products and services on sites such as Twitter and Facebook, wise businesses should never respond to such complaints in the cyber world.
  Indicate whether the statement is true or false

Question 2

Written messages to customers are important because such messages establish a record of the problem.
  Indicate whether the statement is true or false

[missalyssa26]

Answer to Question 1

False

Answer to Question 2

True

[karlynnae]

TYSM

[Dinolord]

Thanks for the timely response, appreciate it