Author Question: Although businesses may find complaints about their products and services on sites such as Twitter ... (Read 88 times)

karlynnae · **on:** Jun 23, 2018

Although businesses may find complaints about their products and services on sites such as Twitter and Facebook, wise businesses should never respond to such complaints in the cyber world.
Indicate whether the statement is true or false

Question 2

Written messages to customers are important because such messages establish a record of the problem.
Indicate whether the statement is true or false