The buffer in a bad-news message to employees should A) explain ...

[s.tung]

The buffer in a bad-news message to employees should
 A) explain the organization's side of the story.
 B) mention reader benefits related to the reasons for the denial.
 C) provide information about an alternative if one exists.
 D) be a neutral or positive statement that transitions to the reasons for the bad news.

Question 2

Human Resource Specialist Julie Woodard must inform employees of a major reduction in health care benefits. When delivering this announcement, she should apply all the following techniques except
 A) let the employees find out through the office grapevine.
 B) inform the employees promptly.
 C) deliver the news personally, if possible.
 D) be honest.

[alvinum]

Answer to Question 1

D

Answer to Question 2

A

[s.tung]

TYSM

[samiel-sayed]

Gracias!