Instructions should be divided into a series of steps, and then ...

[joblessjake]

Instructions should be divided into a series of steps, and then each step should be written in the imperative mood, which means it is written as a command.
  Indicate whether the statement is true or false

Question 2

Like requests and responses, instruction messages follow a straightforward, direct approach.
  Indicate whether the statement is true or false

[ndhahbi]

Answer to Question 1

True

Answer to Question 2

True

[joblessjake]

Great answer, keep it coming

[ktidd]

Thanks for the timely response, appreciate it