Trina must respond to a customer inquiry. Her response should not ...

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Trina must respond to a customer inquiry. Her response should not only answer the customer's questions but also promote her business and its products and services.
  Indicate whether the statement is true or false

Question 2

If you must provide large amounts of data or answer many questions in your response message, make your message more readable with graphic devices such as lists, tables, headings, boldface, or italics.
  Indicate whether the statement is true or false

[CourtneyCNorton]

Answer to Question 1

True

Answer to Question 2

True

[rl]

Thank you

[CourtneyCNorton]

No problemo