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Author Question: (Past tense) CompTechs ____ Tyler as the new IT networking software specialist. A) will hire B) ... (Read 44 times)

rlane42

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on: Jun 23, 2018
(Past tense) CompTechs ____ Tyler as the new IT networking software specialist.
 A) will hire
 B) hired
 C) hires

Question 2

Describe the five characteristics of an effective opening buffer for a bad-news message.


aruss1303

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

An effective opening buffer must have the following characteristics:


a. Neutral: not implying either negative or positive news
b. Relevant: not so far from the topic that the message is not recognized by the reader
c. Supportive: establishing compatibility between the reader and the writer
d. Interesting: to motivate the recipient to continue reading
e. Short: to avoid trying the reader's patience


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