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Author Question: Which of the following is an appropriate response to a request for information? A) Because your ... (Read 42 times)

jayhills49

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on: Jun 23, 2018
Which of the following is an appropriate response to a request for information?
 A) Because your satisfaction is important to us, we will send you the information you expect.
  B) Our service technician carefully examined the list of questions you submitted.
  C) Reading the owner's manual or checking our easy-to-use website will provide the answers you seek.
  D) We are pleased to provide the information you requested.
  E) We have decided to provide the information you seek, due to your long association with our organization.

Question 2

A response to a neutral message should be organized in this order:
 A) (1 ) apology, (2 ) good news, (3 ) explanation, (4 ) courteous closing.
  B) (1 ) explanation, (2 ) questions answered, (3 ) good news, (4 ) courteous closing.
  C) (1 ) explanation, (2 ) good news, (3 ) clichd closing.
  D) (1 ) good news, (2 ) questions answered, (3 ) subtle company promotion, if appropriate, (4 ) courteous closing.
  E) (1 ) good news, (2 ) questions answered, (3 ) explanation, (4 ) good news reiterated in the closing.


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bd5255

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Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

D


jayhills49

  • Member
  • Posts: 559
Reply 2 on: Jun 23, 2018
Excellent

triiciiaa

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  • Posts: 349
Reply 3 on: Yesterday
Great answer, keep it coming :)

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